Kapat

UCCE (Unified Contact Center Enterprise)

UCCE (Unified Contact Center Enterprise)

Ön Koşul:

•    Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required.

•    Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required.

•    Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful.

•    A basic understanding of contact center operations


This 5 day instructor-led course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.

Who is it for?

The primary audience for this course is as follows: 

•    Cisco Unified Communications system channel partners and resellers responsible for the Sales, Implementation or Support of a UCCE solution 

•    Day 1 and Day 2 support personnel responsible for the daily add/move/change of the UCCE environment 

The secondary audience for this course is as follows: 

•    Managers, team-leads, business liaison personnel or anyone who needs to be remotely involved in the UCCE solution and have a better overall understanding of its function.


Objectives of the training:

•    Identify the basic components and operations of the Unified CCE solution

•    Configure and script a basic UCCE CVP deployment

•    Perform the ICM configuration tasks required to support basic agent functionality

•    Build and test a basic ICM script utilizing microapps

•    Configure and script UCCE to support reporting requirements, precision queuing and RONA

•    Deploy the CVP VXML component in a Unified CCE solution successfully

•    Generate basic reports using Cisco Unified IC


Education Proposal:

The following courses are recommended for engineers involved in the deployment of a UCCE environment

•    DUCCE - Deploying Cisco Unified Contact Center Enterprise

•    DUIC - Deploying Cisco Unified Intelligence Center

•    AUCCE2 - Administering Cisco Unified Contact Center Enterprise Part 2

•    DUCCE - Deploying Cisco Unified Contact Center Enterprise


Certification Processes:

Recommended preparation for the following exam(s):

•    600-455 - Designing Cisco Unified Contact Center Enterprise (UCCED)

•    600-460 - Implementing and Suppporting Unified Contact Center Enterprise (UCCEIS)

•    Delegates looking to take these exams will also need to have studied the AUCCE2 and DUCCE courses


BT Akademi Sertifika:

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Eğitim İçeriği
Önemli Notlar

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